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#Auvane
@Auvane
Frequently ask questions
Need more help? Our support team is here for you
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
Most orders arrive within 4 to 9 working days after dispatch. You'll receive a confirmation email with tracking details as soon as your order is on its way.
What if I have an issue with my order?
Yes, we offer free shipping on all orders within the UK, no minimum spend required.
Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a tracking link via email. You can also track your order directly here.
What is your return policy?
You can return any item within 30 days of delivery, provided it is unworn, unwashed, and in its original condition with tags attached. Simply contact our support team to get started.
How do I exchange an item for a different size?
Just reach out to our support team within 30 days of receiving your order and we'll arrange an exchange for the correct size. We aim to make this as smooth as possible.