Shipping policy

Order Processing

At Auvane, we carefully prepare every order to ensure it meets our quality standards.

Orders are typically processed within 1–2 business days after the order has been placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

We proudly ship our collections across the United Kingdom.

Our estimated delivery time is 4–9 business days, depending on your location.

Please note that delivery times are estimates and may occasionally vary due to external factors such as customs processing, carrier delays, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout and depend on your delivery location and order value.

From time to time, we may offer free shipping promotions across selected regions.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. This allows you to track the progress of your delivery at any time.

If you have not received your tracking information within a few days after placing your order, please contact our support team.

Incorrect Address

Please make sure that your shipping address is correct when placing your order. If an incorrect address is provided and the order has already been shipped, we unfortunately cannot guarantee that the package can be redirected.

If you notice an error in your shipping details, please contact us as soon as possible at support@auvane.co.uk.

Lost or Delayed Packages

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances outside of our control.

If your order appears to be significantly delayed or lost in transit, please contact our support team at support@auvane.co.uk and we will gladly assist you.

Contact

If you have any questions regarding shipping or your order, please feel free to contact our support team:

Email: support@auvane.co.uk