Eleanor - Leather Tote Bag
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World-class customer support
Free Shipping
30 Days Money Back Guarantee
Description
Delivery and returns
We will cover all duties and taxes on shipments worldwide*.
We ship from our warehouse in Portugal and offer express DHL delivery on all orders.
We also offer complimentary express shipping on:
UK orders over £300
We provide free global returns and exchanges for 30 days.
Sizing
Our products are true to size, unless stated otherwise in the size chart for a specific item. We always recommend checking the size chart on the product page before ordering.
If you are still unsure about which size to choose, feel free to contact us here and we will be happy to help you find the right fit.
Care guide
To keep your products looking their best and lasting longer, we recommend following these simple care instructions:
- Wash at a maximum temperature of 30°C.
- Turn the product inside out before washing to protect the fabric and colors.
- Use a mild detergent and avoid bleach.
- Do not tumble dry; instead, let the product air dry.
- If needed, iron on low heat and avoid direct heat on prints or delicate areas.
- Do not dry clean unless specifically stated on the label.
Following these steps will help maintain the quality, color, and shape of your products.
30 Day Free returns
We stand by our craft, which is why every order comes with a 30-day money-back guarantee.
For us, confidence in quality means peace of mind for you. If it's not the right fit, return it within 30 days no fuss, no questions, just timeless service
Complete the look
What our customers say
Emily C.
Beautiful Quality and Great Service
I’m really happy with my order from Auvane. The sweater feels soft and high quality and looks exactly like the photos. I also contacted customer service about sizing and they replied very quickly with helpful advice.
Sophie T.
Really nice Quality
I ordered a sweater from Auvane and I’m very happy with it. The material feels soft and the quality is excellent. I also contacted customer service about sizing and they replied very quickly.
Grace M.
Great Experience Overall
The top I ordered looks exactly like the pictures and fits perfectly. Delivery was quick and the customer support team responded fast when I had a question about my order.
Isla R.
Easy and Friendly Service
I needed to exchange my item for another size and the process was very easy. The support team replied quickly and helped me straight away. The quality of the clothing is also very good.
Freya D.
Stylish and Comfortable
I love the style of the clothes and the quality is great for the price. The sweater I ordered is very comfortable and looks great. Customer support was also quick to respond.
Hannah F.
Nice Quality and Helpful Support
I’m happy with my order from Auvane. The jumper looks stylish and the material feels good quality. Delivery took a little longer than expected, but the customer service team replied quickly and kept me updated. Overall a good experience.
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Frequently ask questions
Need more help? Our support team is here for you
Do you ship overseas?
No, we currently ship within the United Kingdom only. All orders are dispatched via Royal Mail and delivered within 4 to 9 working days.
How long will it take to get my orders?
Most orders arrive within 4 to 9 working days after dispatch. You'll receive a confirmation email with tracking details as soon as your order is on its way.
Is shipping free?
Yes, we offer free shipping on all orders within the UK, no minimum spend required.
Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a tracking link via email. You can also track your order directly here.
What is your return policy?
You can return any item within 30 days of delivery, provided it is unworn, unwashed, and in its original condition with tags attached. Simply contact our support team to get started.
How do I exchange an item for a different size?
Just reach out to our support team within 30 days of receiving your order and we'll arrange an exchange for the correct size. We aim to make this as smooth as possible.